Jabra , an industry leader, has studied a technology that can eliminate sudden noise spikes and prevent volumes that are too high. The SafeTone technology that Jabra products are equipped with protect the hearing of the operators. In addition, there are many integrated soundproofing systems. In addition to the Jabra brand, we highlight Plantronics and Sennheiser . If you aim for quality and innovation, your business will also benefit from it, not only in the short term, but also, and above all, in the long term!The world of TLC, in 2016, experienced a year of great ferment.

We recall the most significant events that give an idea of ​​​​​​the extent of the news. The Wind Tre merger created the first mobile operator by number of customers. Our cities are increasingly covered by broadband Email List  and it is not difficult to find the Open Fiber logo around Italy; in fact, Enel Open Fibercome, better known as Open Fiber, entered the market. In the area that interests us most, that of contact centers, we have witnessed the merger of Visant and Contacta into Covisian and the integration of Infocontact into Abramo and Comdata, but we cannot forget also significant corporate crisis situations.



It is important to analyze the data to understand in which direction the TLC sector and that of outsourced contact centers are going. The AssTel 2017 report is a valid tool to understand what is happening in Italy and beyond. In 2016, the outsourcing contact center market grew to around 2 billion euros. TLC operators have maintained a fundamental and constant weight in the call center landscape over the last three years, accounting for 40% of total revenues. The TLC supply chain in Italy is growing.

Jabra , an industry leader, has studied a technology that can eliminate sudden noise spikes and prevent volumes that are too high. The SafeTone technology that Jabra products are equipped with protect the hearing of the operators. In addition, there are many integrated soundproofing systems. In addition to the Jabra brand, we highlight Plantronics and Sennheiser . If you aim for quality and innovation, your business will also benefit from it, not only in the short term, but also, and above all, in the long term!The world of TLC, in 2016, experienced a year of great ferment.

We recall the most significant events that give an idea of ​​​​​​the extent of the news. The Wind Tre merger created the first mobile operator by number of customers. Our cities are increasingly covered by broadband Email List  and it is not difficult to find the Open Fiber logo around Italy; in fact, Enel Open Fibercome, better known as Open Fiber, entered the market. In the area that interests us most, that of contact centers, we have witnessed the merger of Visant and Contacta into Covisian and the integration of Infocontact into Abramo and Comdata, but we cannot forget also significant corporate crisis situations.



It is important to analyze the data to understand in which direction the TLC sector and that of outsourced contact centers are going. The AssTel 2017 report is a valid tool to understand what is happening in Italy and beyond. In 2016, the outsourcing contact center market grew to around 2 billion euros. TLC operators have maintained a fundamental and constant weight in the call center landscape over the last three years, accounting for 40% of total revenues. The TLC supply chain in Italy is growing.